Terms & Conditions

Terms and Conditions

These are the terms of service for the deployment and management of our services to you, Mission Critical Coaching (us, ours) client. They are designed as a framework within which we work to our mutual benefit. By participating in these services, we both agree to be bound by the following terms:

Intellectual property, privacy and Indemnification

Missioncriticalcoaching.net web sites, domain names, advertising accounts, custom audiences, social media accounts, landing pages, images, copy, ads, phone numbers, newsletters, consulting documents, scripts, reports, etc. shall remain owned and controlled exclusively by Mission Critical Coaching regardless of any of your input or contribution in their development. Copies or versions of these may be deployed without restriction for other clients.

Grant of License

You grant us non­exclusive license to display your logo, name, images, written testimonials, video testimonials and any other intellectual property in promotional campaigns conducted under this agreement.

Testimonials & Case Studies

If you provide us with a testimonial in any format then you also grant permission to publish and display it. In providing a testimonial, you agree that we may further create and distribute a case study that includes the testimonial for use in our marketing. A case study may reveal certain aspects of your results from our services, which includes displaying your testimonial, images, and other intellectual property for that purpose. You may revoke this permission at any time in which case we shall remove it within 10 days from any systems that we control (our web site, Facebook page, etc.).


Mission Critical Coaching shall maintain client confidentiality for any content or information specifically related to your company and provided to us to execute our services.   Any such content or information shall not be shared by Mission Critical Coaching unless client permission is granted.  Mission Critical Coaching shall have exclusive use of content or information etc. from your company in a redacted state, free from any client identifiers or client specific content, information etc.  You agree to hold harmless, indemnify, and defend us and our personnel, agents, associates or principals in the case of any disputes, alleged or actual infringement, or other issues arising from the redacted use of the content, information etc. provided.


Success stories, testimonials and case studies, or parts thereof, may be pooled between multiple publications, either print or digital, and may be edited and used for other promotions.

Laws and Regulations Compliance

Mission Critical Coaching shall endeavor to abide by all local, professional, and state regulations regarding the providing of our services as we understand them.  However, the final responsibility and risk is yours for any legal, professional, consumer, public or other adverse consequences resulting from the execution of the services as described herein by Mission Critical Coaching and to hold us, our agents, contractors, staff, and vendors harmless against any damages or claims resulting in whole or in part, directly or indirectly, as a result of the activities under this agreement.

Best Efforts and Transparency

In the interest of building long-term stable relationships with our clients, it is our policy to be transparent and pragmatic as to expected results from the services provided. Mission Critical Coaching strives to use our experience to provide estimates and guidance to you as to the results you may expect from our services. However, due to the individual execution levels and abilities, we cannot make specific guarantees related to service results. All services are provided “as is” without further warranty and much of the results come from a cooperative effort between your company and Mission Critical Coaching.

At any time, you may request information about your services with and receive prompt and complete response with accurate information.


All clients shall pay a 10% (of the invoiced amount) nonrefundable deposit fee when scheduling invoiced services with Mission Critical Coaching.  The 10% nonrefundable deposit fee shall be applied to the clients invoiced amount.  Any paid in full invoiced services between the client and Mission Critical Coaching shall be allowed a full refund if cancellation is within 15 calendar days from the date of service (or service initiation) (i.e., client face to face, virtual interactions or consultancy etc.).  Cancellations made less than 15 calendar days from the date of service (or service initiation) but within 96 calendar hours from the date of service (or service initiation) shall incur a 50% cancellation fee based on the invoiced service amount.  Refunds are not provided for cancellations less than 96 calendar hours from the date of service (or service initiation).  All invoices must be paid in full at least 45 calendar days prior to the date of service (or service initiation) or Mission Critical Coaching reserves the right to cancel the service appointment scheduled between the client and Mission Critical Coaching.  Deposit fees are nonrefundable.


If any part of this agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable. Section titles in this document are for convenience purposes only.

No Waiver

The failure to enforce performance of any provision by either party shall not affect either’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of this contract constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

Entire Agreement

Agreements in writing such as these “Terms of Service” are to protect both parties and clearly define the relationship and responsibilities of each. This agreement constitutes the entire agreement between the parties with respect to its subject matter. It supersedes all previous agreements and understandings between the parties.

The parties agree that email is a valid notification mechanism for all activities under this agreement.

These terms of services may be modified at any time without notice with the most recent version being posted on this page. These terms of service may not be amended outside of this document.


Mission Critical Coaching